Privacy Policy

Last updated: 21/05/2025

Espeeria (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. It also explains your rights regarding the data we hold.

1. Information We Collect

When you visit our website or engage with our services, we may collect the following types of personal information:

• Personal Identification Information: Name, surname, telephone number, and email address, provided when you submit an inquiry or communicate with us.
• Booking and Transaction Data: Information related to your travel preferences, selected accommodations, experiences, and restaurant bookings.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, and browsing behavior.

We collect this information directly from you when you fill out forms on our website or interact with our team.

2. How We Use Your Information

The personal data we collect is used for the following purposes:

• To process inquiries: We use your contact information to respond to your requests for tailor-made travel itineraries.
• To fulfill booking obligations: Your personal details are used to make arrangements for accommodations, experiences, and restaurant reservations.
• To improve user experience: Usage data helps us optimize our website and ensure the best possible experience for visitors.
• To communicate with you: We use your email or phone number to send relevant information regarding your trip or any changes to our services.

We will not use your personal information for purposes other than those explicitly stated in this Privacy Policy unless we have obtained your consent or are legally required to do so.

3. Legal Basis for Processing Personal Data

In accordance with the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

• Consent: When you submit an inquiry via our website, you consent to the processing of your personal data.
• Contractual Obligation: We process your data as necessary to fulfill our obligations in organizing and delivering your tailored travel experience.
• Legitimate Interest: We may process your data to improve our website and user experience, provided this does not override your personal rights and freedoms.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or trade your personal data. However, in the course of organizing your trip, we may share your information with trusted third parties, including:

• Service Providers: Hotels, tour operators, and restaurant partners with whom we make bookings on your behalf.
• Technical Support Providers: Companies that help us maintain our website and handle data processing.

We ensure that all third parties who receive your information adhere to strict confidentiality and data protection standards. Your data will only be shared to the extent necessary to fulfill the purpose for which it was collected.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, your data will be securely deleted or anonymized.

For example:

• Inquiry data may be retained for up to 2 years.
• Transactional data (related to bookings) may be retained for up to 7 years, in line with tax and accounting regulations.

6. Security of Your Data

We take the security of your personal data seriously and implement various measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted during transmission.
• Access Controls: Only authorized personnel have access to your data, and only to the extent necessary to perform their roles.
• Regular Audits: We regularly review our data security practices to ensure ongoing protection.

While we do our best to safeguard your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security, and you use our services at your own risk.

7. Your Data Protection Rights

As a data subject, you have several rights regarding your personal information under the GDPR:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can request its correction.
• Right to Erasure: You can request that we delete your personal data under certain circumstances (e.g., when it’s no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transferred to another data controller.
• Right to Object: You may object to the processing of your data in certain situations, such as direct marketing purposes.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within one month as required by law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit a website. You can control the use of cookies through your browser settings.

For more detailed information on how we use cookies, please refer to our Cookie Policy.

9. International Data Transfers

As we are based in France, your data will be stored and processed within the European Economic Area (EEA). However, in the event we need to transfer data to a third-party provider outside of the EEA (for example, a hotel or tour operator), we ensure that appropriate safeguards are in place to protect your personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the “Last updated” date will be revised accordingly. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us by clicking on the contact us button You also have the right to lodge a complaint with a data protection authority, such as the CNIL in France, if you believe your data rights have been violated.

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